1. What shipping methods does L.A. DTG Printing offer?
  2. When will I receive my order?
  3. Do you accept special shipping requests?
  4. Can I ship my order internationally?
  5. Will you ship my order without payment?
  6. When can I pick-up my order?

                                                    

| Q | What shipping methods does L.A. DTG Printing offer?

 

Shipping rates will vary based on the product and location. We offer a range of shipping options: ground, 2nd day air, next day air, air cargo and pick-up. Pick up is avaialable at our facility in Los Angeles, California for local clients. In addition, we offer delivery service to drop off your order at any location or multiple locations local, nation wide and international too.

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| Q | When will I receive my order?

 

We expect your order to be shipped to you in approximately 7 business days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes. Read our Turn around time policies.

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| Q | Do you accept special shipping requests?

 

In some cases, yes. Contact our customer service with your order request.

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| Q | Can I ship my order internationally?

 

Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.

Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees.

L.A. DTG Printing DOES NOT guarantee arrival dates for international orders, as too many factors outside of our control can delay delivery. Please order well in advance to ensure that your order arrives in time for your needs. 

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| Q | Will you ship my order without payment?

 

Your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

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| Q | When can I pick-up my order?

 

Orders will be ready for pick-up at the end of business day on the target due date.

Pick up is available at our facility in Los Angeles, California, Monday through Saturday, 8:00 A.M.- 8:00 P.M. PT, except holidays.

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For any additional questions about shipping and returns, please use our Contact Page.