L.A. DTG PRINTING – Turnaround Time

  1. What does Turnaround Time mean?
  2. When does the Turnaround Time start/ How is turnaround time determined?
  3. What can delay start of turnaround time?
  4. Does turnaround time include shipping time?
  5. Does L.A. DTG PRINTING guarantee turnaround time?
  6. Can I change turnaround time after my order has been placed?
  7. What shipping methods does L.A. DTG PRINTING offer?
  8. How do I ensure a fast turnaround time?
  9. When can I pick-up my order?

                      

| Q | What does Turnaround Time mean?

 

Turnaround time, also known as production turnaround, is the time (in days or hours) it takes for us to do the printing, curing and finishing of the print job, ending when you have a completed printed product ready for pick-up or ready to ship. Time varies by product, ranging from one to seven business days. One-day production turnaround time is also available for some products. You should check the turnaround option table for your specific need.

Turnaround time for your print t-shirts job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

  • Our daily cutoff to start processing the same business day is 12:30 pm PT / 3:30 pm ET.
  • Business Days: Monday through Friday.

If your job is approved by 1 p.m. PST (4 p.m. EST), turnaround time begins that business day. For example, a job for three-day turnaround that is approved by 11 p.m. PST (2 p.m. EST) Tuesday will be ready to pick it up or shipped out to you by end of Friday. But if your job is approved after our cutoff time (1 pm PT/ 3:30 pm ET) your print job will be ready on Monday (since weekends do not count as a business days).

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| Q | When does the Turnaround Time start/ How is turnaround time determined?

Turnaround time begins when:

Your order has been placed;

Your file(s) have been submitted;

Your file(s) are provided ready to print (check our Art Work Guide to the proper preparation) and approved for our staff (it must meet our file requirements to avoid any production delays);

Or if we´ve created or designed it, the turnaround time start when we receive your approval. 

And you have paid for the order in full or 50% of the total and the rest when you pick-up the order or before we ship the order.

If your job or proof is approved by 1 p.m. PST (4 p.m. EST), turnaround time begins that business day. For example, a job with three-day turnaround that you approved by 1 p.m. Tuesday will be shipped out to you by end of business Friday.

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| Q | What can delay start of turnaround time?

 

Turnaround time cannot begin if: for your print job begins calculating once your order has been placed, your print-ready file(s) have been uploaded, attached and approved and your order is been paid.

  1. Your files haven’t been submitted;
  2. Your files are not print-ready (files that do not meet our file requirements may cause delays, so turnaround time will begin when we have your print-ready file(s), not when the order was submitted);
  3. Your Approval in a timely manner when we’ve created, designed or modified your Artwork.
  4. Or if the order is not been paid.

 We will make every effort to notify you in a timely manner to begin turnaround time for your job. For example, if we identify that your files are not print-ready, we will send you an “On Hold-Need Artwork” email notification.

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| Q | Does turnaround time including shipping time?

 

NO. Turnaround time refers to our production time, which DOES NOT INCLUDE shipping time, mailing or delivery.

Please note that we assume no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date -also known as delivery date- is an estimate only. As a result, we cannot be held responsible for delivery delays once your job leaves our facility. But we will make every effort to work with you to ensure your job arrives on time. 

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| Q | Does L.A. DTG PRINTING guarantee turnaround time?

 

Yes. We guarantee turnaround time when all requirements have been met by client to begin turnaround time period. While we strive to meet turnaround commitments for every job, production delays may occur. In the event that We misses a turnaround commitment, L.A. DTG PRINTING will remedy the situation by providing a refund for rush charges or a courtesy rush on your next print t-shirt job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date, the client does not want us to process the order.

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| Q | Can I change the turnaround time after my order has been placed?

 

Yes, we make it our top priority to meet your turnaround expectations, and we will make every effort to work with you after your order has been placed to adjust your turnaround time. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success. Please check are graphic table below which indicate the different rush fees depending your needs.

In some cases, however, we may not be able to adjust turnaround time due to the complexity of managing a large number of printing jobs at our production facility.

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| Q | What shipping methods does L.A. DTG PRINTING offer?

 

We offer a range of shipping options: ground, 2nd day air, next day air, air cargo and pick-up. Pick-up is available at our facility in Los Angeles, California.

Please check pricing for different shipping options during the shipping and billing stage of the ordering process.

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| Q | How do I ensure a fast turnaround time?

 

You can ensure the fastest Turnaround Time if your order has been placed, your Artwork file(s) have been proper prepper, submitted and approved for us or for the client if correspond. You have made the payment/ paid for your order as required (check our payments methods). We also encourage you to label, organize or separate by size, color, etc. any garment or material you provide it to let us speed up the process. 

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| Q | When can I pick-up my order?

 

Orders will be ready for pick-up at the end of business day on the target due date.

Pick up is available at our facility in Los Angeles, California, Monday – Friday, 10:30 A.M.- 6:30 P.M. PT, except holidays.

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