Oops! Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it.
If we provide the garments and the product has a hole, stains, or manufacturing defect.
If a print is clearly crooked or off-center.
If we printed the wrong image.
Wrong Item Sent
If we send you the wrong garment, color or size.
Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, it’s up to you to sort things out.
Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction.
You selected the wrong image to be printed.
Low quality print as a result of not following our image requirements. (i.e. incorrect print size, resolution (DPI), color profile, etc.)
Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at your cost of the re-shipment.
Replacement Request Instructions
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your costumers is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “replacement request” to firstname.lastname@example.org
3. Please include the following:
* The photo (s).
* Description of the issue.
* If there are multiple designs in your order, please identifying the design with the issue.
* Order # if applied.
Our support team will respond as soon as possible.
* Return claims must be made within 15 days of receipt by the costumer.
* All orders are final; L.A. Dtg Printing cannot exchange items except for the cases specify above